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Sales Force Automation (SFA)

Perform marketing automation through multi channel campaigns. Manage customers and their contacts; provide customer support through case management. Track sales activities, establish sales teams and account teams and manage leads and opportunities with best of breed open source CRM and SFA solutions.

1Tech CRM and SFA solutions help organisations achieve a variety of business goals, such as better sharing of business intelligence, improved performance, and higher levels of innovation.

By providing a single, comprehensive environment that offers unequivocal CRM and SFA functionality we help our customers create valuable collaborative relationships that were previously impossible due to technical limitations.

Features:

Reporting
- Sales Trends
- Marketing Analytics
- Case Reports
- Dashboards
Sales Force Automation
- Opportunity Management
- Activity Management
- Contact Management
- Account Management
- Forecasting
- Quotes and Contracts
- Dashboards
Marketing Automation
- Multi Channel Campaigns
- Campaign Wizard
- Email Marketing
- Web To Lead Forms
- Lead Management
- Marketing Analytics
Customer Support
- Case Management
- Inbound Email
- Knowledge Base

Technology:

Free and open source software
Standards based
- Based on: Sun Java, J2EE, W3C XML, HTML, SOA, WfMC XPDL, OMG GL, Party, Product, Workflow
All applications built on the same framework, tools and components
Flexible and efficient to use data layer
Loosely coupled multi-layer component architecture
Service based logic layer
Advanced web application framework

Benefits:

A complete, credible solution with no licensing fees
Low total cost of ownership
Feature rich with a robust data model
Scalable, flexible open architecture with frequent updates and wide support
Active and collaborative development community